Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we collect:

• Account Information: Name, email address, password (encrypted), and optional profile information
• Payment Information: Billing details processed securely through our payment processors (Stripe)
• User Content: Notes, highlights, bookmarks, and other content you create within the platform
• Communication Data: Messages you send to our support team or feedback you provide

1.2 Information Collected Automatically

When you use Knoww, we automatically collect:

• Usage Data: Pages visited, features used, search queries, navigation patterns, reading time
• Device Information: Browser type, operating system, device identifiers, IP address
• Cookies and Similar Technologies: Session data, preferences, and analytics (see our Cookie Policy)
• Performance Data: Error logs, diagnostic data, and platform performance metrics

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

• Deliver personalized knowledge recommendations based on your reading patterns
• Process your account registration and subscription payments
• Improve our algorithms, machine learning models, and knowledge extraction technology
• Develop new features and enhance user experience
• Analyze usage patterns to optimize platform performance

2.2 Communication

• Send you important service updates and security notifications
• Respond to your support requests and inquiries
• Send newsletter updates (with your consent, unsubscribe anytime)
• Notify you about new books, features, or content relevant to your interests

2.3 Security and Compliance

• Prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations and respond to lawful requests
• Protect the rights, safety, and property of Knoww and our users

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party vendors who help us operate our platform:

• Payment Processing: Stripe (credit card transactions, PCI-compliant)
• Cloud Infrastructure: AWS, DigitalOcean (hosting, databases, file storage)
• Analytics: Google Analytics (anonymized usage data)
• Email Services: SendGrid (transactional emails, newsletters)

These providers are contractually bound to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose information if required to:

• Comply with a court order, subpoena, or legal process
• Respond to government or regulatory requests
• Investigate or prevent illegal activities, fraud, or security threats
• Protect the rights, property, or safety of Knoww, our users, or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except for data we are legally required to retain.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal data in a machine-readable format
• Export your notes, highlights, and bookmarks anytime from your account settings

5.2 Correction and Update

• Update your account information directly in your profile settings
• Request corrections to inaccurate or incomplete data

5.3 Deletion

• Delete your account and associated data via account settings
• Request deletion of specific information by contacting us at privacy@knoww.co

5.4 Opt-Out

• Unsubscribe from marketing emails using the link in any email
• Disable cookies via browser settings (may affect functionality)
• Opt out of analytics tracking using browser extensions or Do Not Track settings

5.5 Withdraw Consent

• Where we rely on consent, you can withdraw it at any time
• Withdrawing consent will not affect the lawfulness of processing before withdrawal

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication for staff
• Regular Audits: Security assessments, penetration testing, and code reviews
• Monitoring: 24/7 threat detection and incident response
• Backups: Encrypted, geographically distributed backups with disaster recovery plans

While we use reasonable security measures, no system is 100% secure. Please use strong passwords and enable two-factor authentication.

7. International Data Transfers

Knoww operates globally. Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Compliance with GDPR (for EU users) and other applicable data protection laws
• Ensuring third-party processors meet equivalent data protection standards

8. Children's Privacy

Knoww is not intended for children under 13 years old (or 16 in the EU). We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us at privacy@knoww.co and we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites, books, or resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of "sale" of personal information (note: we do not sell your data)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, email privacy@knoww.co with "CCPA Request" in the subject line.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with your local supervisory authority

To exercise these rights, contact us at privacy@knoww.co.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email (if you have an account)
• We will post a prominent notice on our platform

Your continued use of Knoww after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@knoww.co
• General Contact: hello@knoww.co
• Data Protection Officer: dpo@knoww.co